Help centre

Most orders are delivered within 30 minutes, depending on your location and item availability. You'll see an estimated delivery time at checkout before you confirm your order.

Delivery availability depends on your address. Enter your delivery address at checkout and we'll show you the available options — if we don't reach your area yet, you'll be notified there.

You can pay securely by card, PayPal or Razorpay, use your CartiGo wallet balance, or choose Cash on Delivery where available.

Once your order is placed, open <strong>Order History</strong> in your account to follow its status. We'll also keep you updated as it moves from packed to out-for-delivery.

You can cancel an order while it is still pending from the order page. Once an order is being prepared or is out for delivery it can no longer be changed — please contact support and we'll do our best to help.

If something isn't right, request a return from <strong>Order History</strong> within the eligible window. Once approved, your refund is issued to the original payment method or your CartiGo wallet. Some items may be non-returnable for hygiene or safety reasons.

Your CartiGo wallet stores refunds and top-ups, and you can apply the balance at checkout to reduce the amount you pay. Top-ups are only credited after a successful payment.

You can browse and build a cart as a guest, but you'll need to sign in to place an order, so we can send you updates and let you track and reorder easily.

Any delivery fee is based on your address and order value and is always shown at checkout before you confirm. Watch out for free-delivery offers on qualifying orders.

We're here to help — email us at <strong>support@example.com</strong> and our team will get back to you as soon as possible.