Refund & Returns Policy

We want you to love what you order. If you're not completely satisfied, this policy explains how returns and refunds work.

Eligibility

• Requests must be made within the return window shown on your order.
• Items should be unused and in their original condition and packaging.
• Some products — such as perishables, personal-care and hygiene items — may not be eligible for return.

How to request a return

Open Order History in your account, choose the order and select the item you'd like to return. Tell us the reason and submit the request. Our team will review it and arrange a pickup or drop-off.

Refunds

Once your return is received and approved, we'll issue a refund to your original payment method or your CartiGo wallet. Refunds usually appear within a few business days, depending on your bank or provider.

Damaged or wrong items

If an item arrives damaged or you received the wrong product, contact us right away and we'll make it right — with a replacement or a full refund.

Contact us

Questions about a return? Email support@example.com.